Our standard delivery times are:
- UK – 3 to 5 working days
- EU – 5 to 7 working days
- Rest of the World – 7 to 10 working days*
*Subject to availability.
UK students who add a valid mobile number at checkout will receive a text alert from our couriers on the morning of delivery, should you wish to rearrange your delivery.
If your materials have not been received within these time frames, please contact our Student Service team via the Help and Support pages by Live Chat, telephone 0161 259 7400 or by emailing studentservices@kaplan.co.uk.
Kaplan Learners
For Classroom courses, we aim to dispatch your course materials two weeks prior to the first day of your course. Following this, our standard delivery times will apply and can be found detailed above.
If you book onto one of our Live Online, OnDemand or Distance Learning courses, your materials will be dispatched following confirmation of your enrolment and will follow our standard delivery times detailed above. This is subject to availability of stock at the time of ordering and if the material has been published.
Please note that materials will be delivered based on the address preferences you have set on your MyKaplan account, please ensure that you keep these details up to date.
If you have any queries about the study materials included with a course you purchased from Kaplan, please contact our Student Services team via the Help and Support pages by Live Chat, telephone 0161 259 7400 or by emailing studentservices@kaplan.co.uk.
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