How do I clear my browser history (cache files)?

Modified on Thu, 1 Aug at 4:19 PM

To clear your cache and cookies:


Internet Explorer

  • Click ALT + T together and then select 'Delete Browsing History'.
  • Please ensure only 'Temporary Internet files' and 'Cookies' are selected, and that 'Preserve Favourites Website Data' is unchecked, then click 'Delete'.


Please note: from January 2020 Microsoft Internet Explorer Version 10 and 11 stopped being supported, and you can no longer access MyKaplan using IE11.


Google Chrome

  • Click the Chrome menu on the browser toolbar and select 'History'.
  • Click 'Clear Browsing Data' at the top left. This will open a new window.
  • Click 'Cookies and other site and plug-in data', and 'Cached images and files'.
  • Also make sure that you are clearing data from the 'Beginning of Time'.


Mozilla Firefox

  • Click the Menu button, choose 'History', and then 'Clear Recent History'.
  • Click the drop-down menu next to the 'Time' range to clear and select 'Everything'.
  • Next, click the arrow next to 'Details' to select exactly what information will be cleared.
  • Select Cookies and Cache, then select Clear Now.


Safari (Apple)

  • Click Safari in the upper left hand side of your screen.
  • In the menu that appears, click Preferences.
  • In the window that appears, click the Privacy tab.
  • Click the 'Remove All Website Data', then click 'Remove' in the pop up window that appears.
  • Once completed, restart your browser.

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