Why can't I see any learning resources on MyKaplan?

If you can't see a course you think you should be able to access, please contact the Student Services team.

If your material, or a course which was previously visible, is no longer available in MyKaplan, the most likely explanation is that the content has expired. Content is available for a limited period only, depending on your course and qualification. You can extend your course access within 30 days of expiring, however, if you have surpassed this, please get in touch with the Student Services team to see if this is possible. There may be a fee payable to extend access or you may need to purchase a new course.

Alternatively, if your course is purchased significantly in advance of your start or exam date that could be another reason why it's not available.

If you have just purchased the course, please, allow up to 24 hours after purchase for the order to be processed before your materials become available on MyKaplan. If it's been longer than that, please clear your cache and cookies. If the error persists, please contact our Student Services team.

However, please note that MyKaplan learning resources are arranged in folders for each part of your studies. To view content, click on the topic area you wish to visit and access content from the sections in the topic folder on the right hand side.